Cookies and Similar Technologies

About This Policy

KeyHive uses cookies and similar technologies to operate and secure its website and Platform, remember relevant settings and attribution, understand how the service is used, and measure advertising and communications. This policy explains those purposes and the controls available to you. It should be read with our Privacy Policy.

Technologies We May Use

Cookies are small files stored by a browser. Similar technologies include pixels, tags, local browser storage, software development tools, behavioural analytics and server-side measurement. Some are provided directly by KeyHive and others by service providers acting for us.

Why We Use Them

• Essential operation and security: to authenticate users, maintain sessions, prevent abuse, remember necessary settings and provide requested features. Blocking these technologies may prevent parts of the Platform from working.
• Attribution: to recognise a campaign, advertising or referral source and connect it with a later enquiry or service activation.
• Analytics and service improvement: to understand pages viewed, device and browser characteristics, referral source, feature use and interactions. This may include behavioural analytics or session recording on selected pages. We configure these tools to reduce the collection of information entered into sensitive form fields.
• Advertising and conversion measurement: to understand whether advertising and lead-generation activity is effective. Advertising providers may be able to match identifiers, including hashed contact details, with information they already hold.
• Communications: to understand delivery or engagement with service and marketing communications where permitted.

Information Involved

Depending on the technology and context, the information may include an IP address, device and browser information, page or referral URL, interaction and event information, campaign or referral identifiers, and identifiers used for advertising measurement. This information may be personal information when it identifies you or can reasonably be linked with other information about you.

Your Controls

• Most browsers allow you to block or delete cookies and local storage. Blocking essential technology may affect website or account functionality.
• Browser and device privacy settings may limit some analytics and advertising technologies, but may not stop every pixel, communication measurement or server-side process.
• You can unsubscribe from marketing messages using the method in the message or your available account settings.
• You may ask us not to use your personal information for direct marketing or advertising matching by emailing privacy@keyhive.com.au.

Service Providers and Overseas Processing

Technology and advertising service providers may process information for the purposes above. Information about our usual disclosures, overseas recipients and privacy-request process is in our Privacy Policy.

Retention

Retention depends on the purpose, the technology, account and service requirements, and applicable legal obligations. We keep information only for as long as it is reasonably needed for a permitted purpose.

Updates to This Policy

We may update this policy when our practices or applicable requirements change. We will publish the updated policy and change the date shown above. If a change requires consent, we will seek that consent separately.

Contact Us

Questions or requests about cookies and similar technologies can be sent to privacy@keyhive.com.au. You can also contact us at:

• General Enquiries: support@keyhive.com.au
• Phone: 0410 631 732
• Mail: Privacy Officer, Keyhive.com.au Pty Ltd, PO Box 3344, Success WA 6164, Australia