Cookie Policy

Introduction

KeyHive Pty Ltd ("KeyHive," "we," "us," or "our") uses cookies and similar tracking technologies on our website. This Cookie Policy explains what these technologies are, why we use them, and your rights to control our use of them. This policy should be read alongside our main Privacy Policy, which provides more detail on how we handle personal information.

What Are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, KeyHive) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website.

Why Do We Use Cookies?

We use cookies primarily for technical reasons to operate our website, and we refer to these as "essential" or "strictly necessary" cookies. We also use analytics cookies to help us understand how our website is used so we can improve it.

Types of Cookies We Use

The specific types of cookies served through our website and the purposes they perform are described below:

1. Essential Website Cookies:
   • Purpose: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas (like your user account). You cannot refuse them without impacting how our website functions.
   • Who Serves: KeyHive (First-party)
   • How to Refuse: You can block or delete them by changing your browser settings as described below, but this may affect website functionality.
   • Attribution Cookie (__kh_attr): When you arrive via a marketing campaign, ad click, or referral link, we set a first-party, httpOnly cookie called __kh_attr. It stores campaign parameters, ad click identifiers, landing context, and any referral code needed to attribute your enquiry correctly. This cookie expires after 90 days, is not accessible to JavaScript, and does not contain your name, email address, phone number, or other directly identifying personal information.
2. Analytics Cookies:
   • Purpose: We use Vercel Analytics to collect anonymous, aggregated data about how visitors use our website. This helps us understand which pages are most useful and how we can improve the experience. No personally identifiable information is collected by these cookies.
   • Who Serves: Vercel (Third-party)
   • How to Refuse: You can block these cookies by changing your browser settings as described below.
   • Advertising and conversion measurement: We also use Meta Pixel and Google Ads tags to measure lead submissions. When you submit a lead form, browser-side tags may send conversion events, and our servers may send hashed lead identifiers or offline conversion events to Meta and Google where configured.

Other Tracking Technologies

Besides cookies, we may use other similar technologies like web beacons (sometimes called "tracking pixels") in e-mails. These are tiny graphics files that enable us to measure the success of e-mail communications. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can control cookies through your browser settings:

• Browser Controls:Most web browsers allow some control of cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent. Instructions for managing cookies are typically found in the 'Help', 'Tools' or 'Edit' menus of your browser. Please be aware that if you block all cookies (including essential cookies) you may not be able to access all parts of our site.
  • Chrome: Chrome cookie settings
  • Firefox: Firefox cookie settings
  • Safari: Safari cookie settings
  • Edge: Edge cookie settings
• Mobile Devices:For mobile devices, you can manage cookie settings through your device's browser settings (usually under "Privacy").

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our operational practices. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our use of cookies or other technologies, please email our Privacy Officer at privacy@keyhive.com.au or contact us at:

• General Enquiries: support@keyhive.com.au
• Phone: 0410 631 732
• Mail: Privacy Officer, Keyhive.com.au Pty Ltd, PO Box 3344, Success WA 6164, Australia